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FAQ

1. What are the Payment Methods available? We offer the below list of payment options.

  • Master / Visa Credit or Debit Cards [via AXIS Bank Payment Gateway]
  • Cash on Delivery (COD)

Please refer to 'Payment Options' link for more information on various payment options.

2. How do I cancel my order?

  • Customers have the option to cancel their order within 24 hours of purchasing products on our website. There will be some administration charges involved for payments made through some of the payment options. Please refer to 'Cancellation' link for more information.

3. Is is possible to cancel my order partially (for example:- you purchased 2 footwear and you would like cancel 1)?

  • Yes, customers have the option to cancel their orders partially within 24 hours of purchasing products on our website. There will be some administration charges involved for payments made through some of the payment options. Please refer to 'Cancellation' link for more information.

4. How do I return an order if I am not fully satisfied with a product?

  • Customers have the option to return products if they are not fully satisfied. There will be some administration charges involved for payments made through some of the payment options. Please refer to 'Return Policy' link for more information.

5. How do I return an order partially if I am not fully satisfied with a product (for example:- you purchased 2 footwear and you would like return 1)?

  • Yes, customers have the option to return their order partially (for example:- you purchased 2 footwear and you would like return 1) if they are not fully satisfied. There will be some administration charges involved for payments made through some of the payment options. Please refer to 'Return Policy' link for more information.

6. How long will it take for me to receive an Order?

  • Please refer to 'Shipping' link for more information regarding order processing time lines.

7. What do I have to do if an Order doesn't reach me?

  • We take every effort to ensure that the orders reach your door step in time. But in spite of our sincere efforts, if an order doesn't reach you then please contact us immediately. Our contact details can be obtained by cliking on 'Contact Us' link.

8. How long will it take for to get a refund?

  • Please refer to 'Return Policy' or 'Cancellation ' link for more information regarding refunds.

9. What security is in place on www.levitate.in website?

  • Please refer to 'Privacy Notice' link for more information.

10. What about Warranty for the products purchased on www.levitate.in?

  • All our products come with the manufacturer's warranty. We can assure you that we don't deal with Counterfeit products.